America's
to the Internet!
America's to the Internet!
Frequently Asked Questions:
Bee.Net offers flat rate plans for individuals and businesses which provide them with toll-free, unlimited/unrestricted access to the Internet, e-mail, and newsgroups from phone exchanges in Berks, Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties, (local calling numbers). Refer to our rate schedule for a detailed listing of services which are included in each plan. We support both PC and Macintosh operating systems. All flat rate plans include space on our server for a web site. Please visit some of our customers' sites.
Our web servers are equipped with a variety of features which make us the website hosting choice for over a dozen professional Webmasters, and over 200 businesses, governmental agencies, non-profit organizations, and individuals. Our servers support Microsoft FrontPage, Macromedia Backstage, the Formalis WebForm service, and Verisign Digital Certificate for secure tranmission of credit card information and other sensitive data. Refer to our rate schedules for web site package plans.
Our
Internet servers run under the Microsoft Windows NT
Server operating system. Our WIndows NT 3.51 machine has an Intel
Pentium Pro 200 processor, 128 Mb of RAM, and duel Seagate
Barracuda SCSI hard drives. Our Windows NT 4.0 machine has an Intel Pentium II 266
processor, 128 Mb of RAM, and a Western Digital Ultra Wide SCSI hard drive.
We have two modem pools. The first consists of 100% U.S.
Robotics Courier V. Everything modem technology, providing customer connection speeds
of up to 33,600 baud, and download speeds of up to 115,200 baud compressed. Our second
modem pool consists of U.S. Robotics digital modems, configured for 56k X2 connections.
The second modem pool will be operational by October 1, 1997.
Bee.Net has a full T-1 connection to the Internet, connecting to the T-3 backbone
maintained by the premier Internet backbone of Prep.Net.
The Internet is a world wide network of computers, many of which store information accessible by the other computers on the network. For you to browse the Internet, send and receive e-mail,and use other Internet services, your computer must also be connected to that network. Bee.Net provides you the ability to make the Internet connection using your current phone line and a local access phone number.
In technical terms, Bee.Net provides a PPP connection for your computer to communicate interactively with other computers on the Internet using TCP/IP, the communication protocol of the Internet.
There are a variety of ways to find information on the Internet. Two of the most popular methods are by using on-line search programs and by looking up addresses in Internet directories which can be purchased at book and computer stores. Popular search services include Lycos and Yahoo.
Some companies offer pay services on the Internet. You will not be charged for pay services unless you complete registration information provided by the service vendor. We strongly advise against submitting credit card information over the Internet.
Complete the application using one of the following methods:
- Use our secure online application form.
- If you do not have Internet access, you may obtain an application by calling Customer Service at either 610-280-2274 or 1-888-4BeeNet (toll free). You may return the completed application by either fax or mail.
Your account will be activated within one business day after we receive your application. In most cases we will be able to activate your account on the same day we receive your application. Confirmation of account activation and Internet access software (if requested) will be mailed to you.
Once your account is set-up, you will have unlimited/unrestricted interactive access to the Internet.
Individual and business flat rate plans include unlimited/unrestricted Internet browsing, an E-mail account, and access to over 27,000 newsgroups. Many of our new customers aready have the necessary Internet software on their computers. However, we do provide free software and/or support to assist both PC and Macintosh users to browse and send e-mail on the Internet. For PC users we can provide preconfigured Microsoft Internet Explorer, Mail and News software. For Macintosh users we can provide freePPP dialer software and Eudora Light e-mail software. In addition, we can assist MAC users who choose to use browser software from Netscape or Microsoft. We have extensive support documents to assist our Macintosh customers in choosing and configuring software. In addition, Bee.Net hosts the web site of the Main Line Macintosh Users Group.
Software may also be downloaded from the author's sites from links provided on the Software page of Bee.Net's Web site, and from the Macintosh support page. There are a number of web sites from which shareware, freeware, and evaluation copies of popular Internet software can be obtained. One of the more popular PC software sites is at http://cws.iworld.com.
Your computer must be either an IBM compatible PC computer running a current version of Microsoft Windows, (3.1, 3.11, 95, NT 3.51 or NT 4.0), or a Macintosh computer with an operating system capable of running MacTCP or Open Transport. Micro processor, RAM and harddrive requirements vary; however, if you are successfully running the operating systems listed, you likely have the necessary equipment to connect to the Internet. Your modem should be capable of at least 9,600 baud. We highly recommend U.S. Robotics Sportster or Courier 33,600 capable modems.
You will be able to connect your computer modem to your regular phone line, using the standard phone cord included with your modem. Radio Shack and most hardware stores carry adapters which allow you to share a single phone jack with more than one device, (e.g. your phone and your computer modem). In addition, many computer mail order houses sell devices which allow you to connect your modem to PBX, Centrex, and other business phone systems.
Bee.Net is local to a large number of locations in Southeastern Pennsylvania. Review the local access chart to determine if accessing the Internet through Bee.Net will be a local call for you.
Bee.Net's Customer Support web pages are continuously updated to include additional technical support documents, Internet software installation instructions, and tips on software and hardware configuration.
You can contact customer service by E-mail (support@bee.net), fax (610-280-2276) and direct and/or voicemail (610-280-2274). We will respond promptly to your inquiry. Please do not hesitate to let us know if you are experiencing difficulties.
If you use the secure online application you will choose your payment method by selecting the appropriate item from the form. If you sign up for services by speaking with a customer service representative, you will be asked to choose your payment plan. Your initial payment for services under your chosen payment plan is due immediately, and can be paid by credit card or by check. Checks must be received by Bee.Net within 5 business days after an account is setup to avoid interruption or termination of services.
Bee.Net's current service and rate schedule is located at http://www.bee.net/rate.htm.
We accept the following major credit cards: Visa, MasterCard, American Express, Discover, and Diners Club. We will also accept initial membership fees in the form of a check or money order. For credit card customers, recurring membership fees will be automatically charged within 7 days prior to the renewal of the payment period.
If you have any problems not addressed by one of the above documents, or if you have suggestions or submissions for the Customer Support page you may contact us as follows:
- E-mail us at support@bee.net. This is the preferred method for requesting support.
- Visit our Internet Web site at http://www.bee.net.
- Fax us at 610-280-2276.
- Call us at 610-280-2274 or toll free at 1-888-4BEENET.
- Write to us at:
Bee.Net
PMB 239, 64 E. Uwchlan Ave.
Exton, PA 19341-1203
Bee.Net
PMB 239, 64 E. Uwchlan Ave.
Exton, PA 19341-1203
1-610-280-2274 phone
1-610-280-2276 fax
1-888-4BeeNet
support@bee.netLast updated May 28, 1999
© 1996 -1999 Bee Enterprises, Inc. All rights reserved.
Any unauthorized duplication is strictly prohibited.
Bee.Net® is a Registered Trademark of Bee Enterprises, Inc. All rights reserved.
